ZShock Bezel Warranty
All ZShock watch bezels comes with a 90 day guarantee, from the date of the original purchase, against any manufacturerís defects that compromise the integrity of the structure of the watch bezel. At ZShock's discretion we will repair or replace the item that is under guarantee. If for any reason the item in question has been updated or discontinued, ZShock at its option, will offer a replacement with a similar item or issue a store credit towards another ZShock item of equal or greater value. Original receipt and order number must be presented for guarantee to apply and customers must maintain the original order number and receipt in order to facilitate any warranty work in the future. Work performed on ZShock jewelry by anyone other than ZShock will void any and all warranties, expressed or implied. Any items that display damage due to abuse or misuse will not be covered under the warranty, therefore voiding the warranty. Items left at ZShock for more than 30 calendar days will be considered abandoned and ZShock will not be responsible for abandoned items. The Service Authorization Request form is located at the Customer Service Center area of www.ZShock.com.
Availability of Merchandise
Please allow approximately 7 to 10 business days to process orders, plus shipping time. Items that are custom or special order may take longer. ZShock jewels are created by hand to your order specifications after an order is placed. Special orders may take up to 6 business weeks, plus shipping time. All orders will ship via Federal Express, UPS, or USPS with signatures required at time of delivery. ZShock will notify you via email of your shipping confirmation number. All items shown on our website are subject to availability. ZShock can not fulfill orders for items that have been sold out or discontinued and ZShock would notify you if this was the case.
All images on ZShock.com are intended to represent the general design elements and appearance of the item. Images may have been altered, reduced, or enlarged. Due to constant product revisions and design improvements, ZShock reserves the right to modify its designs. This may include but not limited to prongs, shanks, chains, clasps, and any other components or design elements. If you have specific requirements, please be sure to advise us while placing your order.
Return Policy & Restocking Fees
We want you to be ecstatic about your ZShock purchase. If you are not happy, simply ship it back to us (insured) within the guidelines of our return policy (below) for a refund, less shipping fees.
All standard items (no returns or exchanges for Special Orders, altered or clearance items) carry a ten (10) calendar day, MONEY BACK GUARANTEE* (Item must be returned to ZShock within 10 calendar days of merchandise delivery to customer). You must request RA # (Return Authorization) prior to shipping your return. The RA form is located at the Customer Service Center area of www.ZShock.com. Please note that an RMA number does not guarantee final disposition and all returns are subject to inspection. All return packages must clearly display this RA# on the outside of the box, or the package will not be received and will be refused. Rush fees and Shipping and handling fees are not refundable.
*Excluding: Special Orders, Altered Items (items that have been sized or shortened), Damaged Merchandise and Clearance items, these items are not returnable or exchangeable and are considered a Final Sale.
Refunds will only be credited in the same manner as the original payment. For credit card purchases, the refunds will be posted to the original card that was used for the purchase. No exceptions. Refunds are generally issued in 15 business days.
Restocking Fees (for items eligible for return) of 30% will apply to the following conditions:
Items not returned in brand new, saleable condition and show any signs of wear.
Items returned without the original packaging, or if original packaging is damaged or altered. (Original packaging refers to original gift box and or outer box).
Any security tags that have been removed or cut off will make the item ineligible for a return.
ZShock will apply restocking fees to items that are ordered for viewing purposes. ZShock will advise the customer via e-mail prior to processing the order.
Returns need to be carefully packed and we recommend the original shipping boxes if possible. PLEASE NOTE: SOFT SIDED PACKAGING ALLOWS FOR EASY DAMAGE IN SHIPPING. WE HIGHLY RECOMMEND RETURNS BE SHIPPED IN A CRUSH PROOF BOX TO PREVENT DAMAGE. For your protection against loss during shipping, please make sure to insure your return package (with either the US Postal Service or UPS) for the full value of the product. Please include a copy of your original invoice along with a note explaining what you would like us to do (return, exchange or modify).
Ship Return Merchandise to:
1121 S. Military Trail
Deerfield Beach, FL 33442
Unauthorized Returns or packages sent to ZShock
ZShock will not accept packages that have not been previously authorized for delivery. You must obtain either a Return Authorization, Service Authorization or an Exchange Authorization number in order to send a package back to ZShock (please e-mail info@ZShock.com to obtain these authorization numbers along with original order number and the nature of the problem). If a package is inadvertently received and opened by ZShock and does not have the proper authorization number present, ZShock, as a courtesy, will contact the customer to make arrangements to send the item back to the customer. Unauthorized items left at ZShock for more than 30 calendar days will be considered abandoned and ZShock will not be responsible for abandoned items.
If an item arrives to a customer damaged or customer states the wrong item may have been shipped, ZShock must review the item(s) before we can proceed with a solution. ZShock must be notified within 24 hours of the delivery date, in writing, by completing a service authorization request form located under the Customer Service Center link. Once ZShock has determined that the item arrived in a damaged condition or wrong item was shipped, ZShock will offer a replacement of that item or a refund, whichever the customer chooses, unless the item is a special order, clearance item, loose stone or item sent for servicing. These items are only eligible for a replacement or service under the ZShock warranty.
Modify an exisiting order
Once an order has been placed and you have completed the checkout process, an order can not be changed. You will need to cancel the order and place a new order. See below for ZShock's order cancellation policy.
Order Cancellation Policy
Our commitment to process orders as quickly as possible is a high priority. Once the checkout process is completed our order processing department is immediately notified to begin the order fulfillment process. Special Orders that are cancelled prior to shipping will be assessed a 35% cancellation fee (per item) since we have started processing and designing the item to your specifications, there are no exceptions. All other orders that have been cancelled prior to shipping will be assessed a non-refundable $25.00 order processing fee per item. Once an order is placed, production of the order will begin. If additional information is requested from ZShock, but not received, the order will not be shipped. If the response is not received within 30 calendar days, the order will be considered abondoned.
In an effort to protect cardholders, all items must be shipped to the cardholder's billing address or Pypal verified address. Customer may not re-route packages, carrier is advised to return package to ZShock and customer will have to pay to reship package. Most packages are shipped via UPS, FedEx, or USPS however, ZShock reserves the right to ship via alternate carriers as needed (i.e. DHL, etc.). Signatures are required for proof of delivery.
Items must be paid in full prior to order processing. Your card will be charged at the time the order is placed. We accept Visa, MasterCard, American Express and Paypal for all orders within the United States Canada. Shopping at ZShock with a credit card is safe. Our secure server encrypts your credit card information during transmission to protect your privacy.
For International orders ZShock can only accept the American Express Card as tender, excluding Canada. Most international shipments cost US $40.00. Some countries like, but not limited to, Australia and New Zealand may have additional surcharges. When placing an order, please see the shipment costs to your Country prior to completion of your order. International customers are responsible for their country's duties, taxes and any applicable brokerage fees imposed by the carrier or customs.
Sales tax is collected only on orders shipped to a location within the state of Florida. Each county in Florida has itís own sales tax rate, your tax rate will be displayed during the checkout process.
Refusal of Service
ZShock reserves the right to refuse service to anyone at anytime at our discretion.
Customer order information, i.e. Bill To and Ship To addresses, credit card information and phone numbers, are used to process the order only and are never made available to any parties outside of ZShock.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Copyright © 2008-2009 ZShock. All rights reserved.
ZShock.com is in no way affiliated with, associated, sponsored by, or represents, any brand names that are mention on our website, or their respective copyrights. We do not represent our products to be other designer's originals nor do we represent that they are exact copies of any designer or their copyrighted works; therefore they do not violate any copyright laws. We ask potential customers to compare the price, quality, and style of the ZShock jewelry to other brand names. Any reference to a brand name is made only for comparison purposes. ZShock's written policies shown here and on our policies page at www.ZShock.com will always supersede any and all inferences or comments made to the contrary.